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Minimum qualifications: Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. 2 years of experience in a customer-facing role working with stakeholders, managing customer technical implementation or transformation programs. Experience in
· Log all requests in ticketing system. This includes all incoming ACD calls, direct calls, e-mails, voicemails, chats, instant messages, and any other interactions. · Provide accurate and thorough solutions to end user interactions. Escalate or
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