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Responsibilities: • ESC will render the following service for Voice/Email • Processing incoming calls/ Emails; Making outbound calls; Updating call logs in CRM system; Performing Back Office tasks (untagging, case checking) • To Undertake any administration
· Log all requests in ticketing system. This includes all incoming ACD calls, direct calls, e-mails, voicemails, chats, instant messages, and any other interactions. · Provide accurate and thorough solutions to end user interactions. Escalate or
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