An extraordinarily talented group of individuals work together every day to drive TNS success, from both professional and personal perspectives. Come join the excellence! OverviewThe Senior Network Analyst (Level 1.5) is a senior frontline operational role
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are,
Undertake system load and performance testing of a highly distributed environment Debug and troubleshoot network functions and traffic performance across components Undertake problem solving to find root causes of problems that occur Develop and execute tests
· Log all requests in ticketing system. This includes all incoming ACD calls, direct calls, e-mails, voicemails, chats, instant messages, and any other interactions. · Provide accurate and thorough solutions to end user interactions. Escalate or