Sales Management Support the Sales & Operations Manager in driving sales performance and achieving sales targets across assigned department stores, specialty stores and hypermarkets. Drive sales performance of assigned stores and ensure achievement of sales, productivity
SALES: Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments. Meet or exceed Sales goal. Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony. Build client
• Take ownership, accountability for store and personal productivity • Contributes to setting goals and holds team accountable for productivity standards • Provides leadership through role modeling Service behaviors and approach standards • Ensures customer issues
KEY PERFORMANCE INDICATORS: Achieve Individual Sales and Store sales targets as well as other personal retail metric targets given (i.e Average Transaction Value (ATV), Personal Conversion Rate (CR)) Achieve high service standards as per Mystery Shopper
Performance to Goals: Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of Conversion rate, AUR, UPT and Client Data Capture. Leadership and Initiative: Lead by example and have an
Handle day-to-day e-commerce operations and logistics-related matters, including managing return, exchange and refund cases. Ensure that promotional activities are properly executed, implemented on time and communicated to the relevant teams. Prepare and update product listings, pricing
KEY PERFORMANCE INDICATORS: Achieve Individual Sales and Store sales targets as well as other personal retail metric targets given (i.e Average Transaction Value (ATV), Personal Conversion Rate (CR)) Achieve high service standards as per Mystery Shopper