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Key Responsibilities: • Respond to and resolve customer enquiries across all EC channels within service standards. • Ensure CS performance scores meet or exceed each platforms standard requirements (e.g. Shopee, Lazada CS rating benchmarks). • Handle
Support daily administrative activities for inbound, outbound and returns and daily counts. Process WMS transactions and prepare operational documents (pick lists, shipping documents, count sheets, etc.). Maintain inventory records, support in daily counts and perform reporting. Coordinate
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