Overview We are looking for a dedicated Quality Team Lead to oversee the quality assurance process within our BPO operations. The role will be responsible for ensuring service excellence, driving compliance with quality standards, and mentoring
Overview We are looking for a dedicated Quality Team Lead to oversee the quality assurance process within our BPO operations. The role will be responsible for ensuring service excellence, driving compliance with quality standards, and mentoring
Overview Qualifications Excellent listening, retention and note taking skills to maintain a high level of accuracy Ability to concentrate, stay detached from the conversation, and always remain neutral and objective Ability to quickly establish personal credibility
Overview Qualifications Excellent listening, retention and note taking skills to maintain a high level of accuracy Ability to concentrate, stay detached from the conversation, and always remain neutral and objective Ability to quickly establish personal credibility
Overview We are seeking a motivated Innovation Intern to join our team for 6 months! As an Innovation Intern, you will have the opportunity to gain hands-on experience in various aspects of information technology while supporting
Overview We are seeking enthusiastic and customer-focused individuals to join our team as a Customer Service Representative (English) in Penang, Malaysia. In this role, you will be responsible for delivering exceptional customer support through various communication
Overview We’re looking for a motivated individual to support our recruitment team as an intern or on a short-term (up to 3 months) contract.This opportunity offers hands-on experience in a fast-paced, multicultural environment. If youre passionate
Qualifications Bachelor’s Degree or higher Native-level proficiency in French, advanced proficiency in English (written and verbal) Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred). Ability to
Overview We are looking for Coach SME (Subject Matter Expert) to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing
Qualifications Minimum requirements: Bachelor’s degree or equivalent diploma Minimum 2-3 years of people management experience as TL. Must have BFSI, AML and KYC experience. Has the ability to deliver feedback and coaching to team members basis
Overview We are seeking a dedicated and detail-oriented Customer Service Representative to support Taiwanese customers with payment-related inquiries. This role involves handling customer interactions through email, outbound calls, and live chat to ensure a seamless and
Overview We are seeking a dedicated and detail-oriented Customer Service Representative to support Taiwanese customers with payment-related inquiries. This role involves handling customer interactions through email, outbound calls, and live chat to ensure a seamless and
Qualifications Requirements: Education requirement: SPM/ Diploma/Degree and above. Experience in Workforce Management in a call centre/BPO environment will be added advantage Strong knowledge of WFM concepts: forecasting, scheduling, real-time management, and reporting. Strong analytical and problem-solving
Overview The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary
Qualifications Requirements/Skill•Educational Attainment: Sales: Degree, Diploma with CS/BPO experience. If Diploma, must have at least a year of Sales experienceService: Degree, Diploma with CS/BPO experience. Highly recommended is with Bachelor’s Degree, if Diploma must have at
Overview The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary
Overview The Service Advisors (SA) will provide customer service support to Client Customers’ requests for information related to items including, but not limited to, post order support, delivery information, payment information, product pre-orders, product pre-screening calls
Overview The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary
Overview The Technical Support Specialist provides timely support to customers through available communication channels (email and chat) Qualifications Education background: • Bachelor’s Degree or at least Diploma or equivalent in any discipline.• Must have B2 level
Overview Qualifications Excellent listening, retention and note taking skills to maintain a high level of accuracy Ability to concentrate, stay detached from the conversation, and always remain neutral and objective Ability to quickly establish personal credibility